Reporting Concerns

Anyone (residents, relatives, friends or even the staff of a facility) may initiate a complaint on behalf of the resident. Often residents are unable to do it themselves. Only as mutually agreed upon, between the ombudsman and the resident or his/her legal representative, the ombudsman will make every reasonable effort to assist, represent and intervene on behalf of the resident. Services are provided to persons:

• Without regard for income and resources
• As requested by an individual or on behalf of an individual
• Available to a person who resides in a long-term care facility
• Available to a person attempting to enter a facility